Last updated: Apr, 2025
Vero Live (“Vero Live,” “we,” or “us”) is committed to protecting the personal data of all users, including subscribers, publishers, members, and anyone accessing or using our app, website, and related services (collectively, “users” or “you”). This notice explains how we collect, use, and share your personal information when you engage with Vero Live.
When using Vero Live, you may provide personal information in different ways—for example, when creating an account. Additionally, certain activities, such as live streaming, updating your profile, subscribing to channels, or following other users, may make some of your information visible to others. Due to the social nature of our platform, user interactions may be shared, displayed, or accessed by others participating in the same activities. Some features also highlight user actions, such as attributing a Clip to its creator or displaying a user’s subscription status. We encourage you to be mindful of these aspects when using Vero Live.
If you have any questions about how we use your personal data, please contact emad.adwan@gmail.com.
To provide and improve Vero Live Services, we collect data through the following methods. Some types of information are essential for the platform to function properly.
1. Information You Provide
This includes details you share directly with us, such as when you create an account or participate in platform activities. This information helps personalize your experience and ensures the platform operates as intended.
2. Information Collected for Legitimate Interests
We also collect data as part of our legitimate business operations. This allows us to enhance security, improve Vero Live’s functionality, personalize content, and optimize user interactions. These efforts help maintain a reliable and high-quality experience for all users.
When you register for a Vero Live account or use our services—such as uploading content or requesting support—you voluntarily share certain personal details with us. This includes:
Account Registration Details: When creating an account, we collect your user ID, language preference, password, date of birth, and contact information (phone number or email).
Profile Information: You may choose to provide additional details like your bio, social media links, education, career, alias, profile picture, gender, and hometown.
User-Generated Content (UGC): Any text, images, videos, audio, comments, or messages you upload, stream, or share on Vero Live.
Facial Data: Details as follows
| Why we collect facial data | In order to maintain the authenticity of the community, we provide real-person verification services, which may involve the acquisition of facial data. |
|---|---|
| What facial data does Vero collect | Facial images or videos showing your facial features |
| Use of facial date | This date is only used to compare with the information you have provided on the platform to verify your true identity |
| Will facial date be saved | We will not save any facial information, only accept verification results |
| Will facial date be shared with third parties | Your facial images or videos will not be stored or shared with any third party |
| Can I choose not to provide facial data | If you do not want to use the real-person verification service, you do not need to provide facial data |
Payment Information: When making purchases, we collect payment details, including your payment method, card information, name, billing address, and transaction amount.
Transaction Records: We retain details of purchases, including transaction history and reference numbers.
Social Network Contacts: If you use the “Discover Friends” feature, we may access your contacts with your consent to help you connect with others.
Location Data: If granted permission, we may collect GPS data to enable location-based services. You can manage this in your device settings.
User Preferences & Correspondence: Information provided during account verification, feedback submission, or complaint resolution.
Survey & Event Participation: Any details you share when joining surveys or in-app events.
Social Media Integration: If you link your Vero Live account with social media platforms like Facebook, Instagram, Twitter, or Google, we may access certain data from those services.
This information helps us enhance Vero Live’s functionality, personalize your experience, and maintain a safe and secure platform.
To enhance and maintain Vero Live Services, we collect certain types of personal information based on our legitimate business interests. This includes:
Network Activity Data: Information about your interactions within the app, such as pages and videos viewed, visit timestamps, accounts followed, and user engagement patterns.
Third-Party Information: If you link your Vero Live account to external platforms (e.g., Facebook), games, or other services, we may receive relevant data from these sources. By connecting your account, you authorize us to collect and use this information as described in our Privacy Policy.
Device Identifiers: Details about your device, including brand, model, serial number, operating system, browser type, IP address, mobile carrier, screen resolution, language settings, IMEI, IMSI, and MAC address.
App Usage Insights: We may analyze your interaction with other apps on your device to improve service functionality.
Location Data: Information derived from your SIM card or other location-based sources, where applicable.
Mobile Advertising Identifiers: We use identifiers such as Apple’s IDFA or Google’s AAID to measure app engagement and deliver personalized ads.
Metadata of User-Generated Content (UGC): Contextual data related to your uploaded content, such as hashtags, keywords, and descriptive tags, helping us categorize and organize content.
Additionally, we may aggregate and analyze user data to generate insights, such as feature engagement statistics or ad impression metrics. This aggregated data is anonymized and does not personally identify users.
Vero Live collects and processes your personal information in compliance with applicable laws to support various aspects of our services, including:
Providing Services: Delivering Vero Live Services, verifying eligibility for special promotions, and managing prize distributions.
Enhancing User Experience: Improving and personalizing the platform by incorporating user feedback and introducing new features.
Account & Customer Support: Managing user accounts, addressing inquiries, and notifying users of updates related to their subscriptions or profiles.
Communication: Sending notifications about service updates, changes, promotions, and feature enhancements.
Content Moderation: Reviewing shared content, such as images and videos, to ensure compliance with community guidelines.
Personalized Content Delivery: Analyzing user interactions to recommend relevant content and optimize user engagement.
Performance Analytics: Tracking usage trends, video views, and demographic insights to improve platform performance.
Security & Fraud Prevention: Identifying policy violations, preventing fraudulent activity, and maintaining platform integrity.
Legal & Compliance Obligations: Enforcing terms of service and adhering to regulatory requirements.
Data Aggregation: Utilizing anonymized user data for analytics and reporting purposes.
Cross-Device Linking: Associating account activity across multiple devices for a seamless experience, though we do not control third-party privacy practices.
Legal Basis for Processing: Your personal information is processed based on contractual obligations, legitimate business interests, or your explicit consent, depending on the context.
When your profile is set to public, your content on Vero Live becomes visible to everyone on the platform. This means it can be accessed or shared by friends, followers, third parties, and external sources such as search engines, content aggregators, and news websites. You can adjust your visibility settings when uploading content to control access.
Vero Live may also share your information under the following circumstances:
Within Our Corporate Group: Your data may be shared with our subsidiaries and affiliates to optimize services, personalize content, enhance security, analyze usage, and ensure compliance.
With Service Providers: We may share your information with authorized partners who assist in processing payments, providing analytics, securing data, delivering cloud storage, supporting customer service, and offering other essential services.
Through Third-Party Integrations: If you link your Vero Live account to third-party platforms, such as social media networks, you consent to sharing certain information to facilitate your interactions and enhance your experience.
During Business Transactions: In cases of mergers, acquisitions, or other corporate changes, your data may be transferred to relevant entities. We will take steps to ensure your information remains protected and is handled in accordance with this Privacy Policy.
For Legal and Security Purposes: We may access, retain, and share your data with regulatory authorities, law enforcement, or other relevant entities when required to comply with legal obligations, enforce our policies, investigate fraud, or protect the rights and safety of our users and platform.
Aggregated and Anonymized Data: We may use non-personally identifiable data for business insights, market research, and service improvements. This aggregated data does not include identifiable details but helps us refine our platform and tailor offerings based on user trends.
These data-sharing practices allow Vero Live to enhance platform functionality, provide personalized services, comply with regulations, and maintain a secure environment for all users.
Your Personal Information may be processed by Vero Live and our trusted third-party providers, even if they operate in countries outside your own. To ensure the security of your data, we implement safeguards in line with applicable data protection laws. These measures may include legally approved data transfer agreements, such as standard contractual clauses, to ensure that your information is handled lawfully, securely, and in compliance with privacy regulations.
Personal Information may be transferred internationally to fulfill our contractual obligations, provide services in your interest, or comply with legal requirements, as permitted under relevant data protection laws.
We have implemented a range of administrative, technical, and physical security measures to safeguard your Personal Information from unauthorized access, misuse, or disclosure. Access to your data is restricted to authorized employees who require it for business-related purposes. Additionally, we use encryption for sensitive data transmissions and employ firewalls to prevent unauthorized access.
Despite our efforts to maintain strong security protocols, no system can be entirely impenetrable. Therefore, we advise you to take precautions when sharing personal information on Vero Live. Protecting your password and account details is crucial to maintaining the security of your account.
You have control over your privacy settings and how Vero Live handles your data. Below are the options available to manage your preferences:
Push Notifications: To stop receiving push notifications, you can modify the notification settings on your mobile device.
Privacy Settings: You have the ability to manage permissions for GPS location, microphone, camera, and other features through your device’s privacy settings.
Personal Information: You may choose not to provide certain Personal Information; however, this may limit your ability to access specific features, such as account registration, purchasing Paid Services, participating in promotions, or submitting complaints.
Advertising Preferences: To adjust your mobile advertising identifiers or limit ad tracking, update your device’s privacy settings. For more information, visit Network Advertising’s Mobile Choiceor Your Ad Choices.
Editing Profile: You can edit your profile directly within the app, including the ability to access, update, correct, or delete your information as needed.
These options allow you to customize your experience on Vero Live while maintaining control over your personal information.
User Rights and How to Exercise Them. Depending on the jurisdiction and applicable laws, you may have certain rights regarding your Personal Information, as detailed below. Vero Live commits to addressing such requests within one month, following proper verification. Typically, no fees are charged unless otherwise stipulated by applicable laws.
Right to Access: You can request access to the Personal Information we hold about you through the Help or Feedback function on Vero Live Services or by emailing us at emad.adwan@gmail.com.
Right to Rectification: To correct or update your Personal Information, use the Help or Feedback function on Vero Live Services or email us at emad.adwan@gmail.com.
Right to Erasure: You may request deletion of your Personal Information through the Help or Feedback function on Vero Live Services or by emailing us. Complete erasure from all backup systems may not be possible, but the data will no longer be used.
Right to Data Portability: For data transfer requests, you can ask for your consent-based Personal Information in a structured, machine-readable format through the Help or Feedback function or by emailing us at emad.adwan@gmail.com.
Right to Withdraw Consent: You may withdraw your consent for data collection or processing at any time via the Help or Feedback function or by emailing us. Note that this does not affect the lawfulness of data processing carried out before the withdrawal.
Right to Restrict Processing: If you believe your Personal Information was processed unlawfully, you may request a restriction on its processing through the Help or Feedback function or by emailing us at emad.adwan@gmail.com.
Right to Object: You can object to the processing of your Personal Information based on legitimate interests at any time through the Help or Feedback function or by emailing us. Vero Live may reject your request if there are compelling grounds that outweigh your interests.
Right Concerning Automated Decision-Making and Profiling: If you would like to stop automated decision-making or profiling, contact us via the Help or Feedback function or by emailing us at emad.adwan@gmail.com. We will evaluate and inform you of the applicability based on relevant laws.
Additionally, you may lodge complaints with your local Data Protection Authority (DPA), typically the DPA in your country of residence.
At Vero Live, we prioritize the privacy and safety of minors. Our services are not intended for individuals under the age of 18, and we do not knowingly collect or store their Personal Information. If we become aware that we have inadvertently gathered data from a minor, we will take immediate steps to delete it.
If you suspect that a minor's information has been collected, please contact us at emad.adwan@gmail.comfor prompt assistance.
Vero Live enables users to create, share, and engage with various forms of content, including live streams, forums, chats, voice interactions, and more. To maintain a safe and inclusive environment, we regulate and monitor user-generated content as follows:
1. Acceptable Content
Users can share diverse types of content, such as live streams, messages, audio, images, code, and other digital materials. They may also enhance their content with music, graphics, stickers, virtual items, and other Vero Live features. Any views expressed in user-generated content, including virtual gifts and comments, reflect individual opinions and do not necessarily align with the views or values of Vero Live.
2. Monitoring and Enforcement
To uphold platform integrity and user safety, Vero Live employs dedicated global teams and automated systems to detect and address content violations, misuse, or harmful behavior. Based on the severity of violations, we may take actions such as removing content, limiting feature access, suspending accounts, or, when necessary, reporting incidents to law enforcement.
These guidelines help foster a respectful and secure community for all Vero Live users.
Vero Live retains your personal information and data for as long as your account remains active. You can request to delete your account at any time by navigating to "Me > Settings > Account Management > Delete Account" within the app, or by contacting us via email at emad.adwan@gmail.com.
However, certain data may be retained for legal, regulatory, or operational reasons, such as compliance with tax, insurance, litigation, or other obligations. For example, location, device, and usage data may be stored for a reasonable duration to support purposes like safety, security, fraud prevention, and research and development.
In some instances, account deletion may be temporarily suspended due to unresolved issues, such as an outstanding account balance or pending claims. Once these issues are addressed, we will proceed with deleting your account. Additionally, specific information may be retained for security, fraud detection, or safety purposes, particularly in cases where an account is deactivated for security concerns.
Our privacy policy may be updated periodically to reflect changes in our practices or legal requirements. We will make reasonable efforts to notify users of significant changes; however, it is your responsibility to review the policy regularly to stay informed.
Any changes will be indicated by updating the "last updated" date. By continuing to use or access Vero Live Services after the policy update, you acknowledge and agree to the revised privacy policy.