Last updated: Apr, 2025
This Vero Live User Agreement (“Agreement”) governs your access to and use of our services (“Services”). By using the Services, you agree to this Agreement with the developer of Vero Live (“Developer”). “You” and “Vero Live” are collectively the “Parties.”
By accessing the Services or selecting “Sign Up,” you confirm your acceptance of this Agreement and [Vero Live’s Privacy Policy]. We may update this Agreement, with the latest version available at: App Settings > User Agreement. Continued use of the Services implies acceptance of any changes.
Our Services are designed for users aged 18 and above. By registering, you confirm that:
You meet the minimum age requirement of 18 or any higher legal age required in your jurisdiction to use the Services independently, including consenting to data processing.
You are not prohibited from accessing Vero Live. Providing false information, creating accounts for others, or registering as a minor violates this Agreement.
You are solely responsible for securing your Vero Live account and password. Any actions taken through your account will be considered yours, and you bear full responsibility for them.
Additionally, we do not engage in business transactions with individuals or entities in certain restricted regions, including Cuba, Iran, North Korea, Sudan, Syria, and Crimea. Users from these locations may be denied access to Vero Live Services.
Our service mainly provides live broadcasting function, allowing users to interact with each other in real time. Through Vero Live, users can start personal live broadcasting, watch other people's live broadcasting, participate in live broadcasting interaction, and use various auxiliary functions such as bullet screen.
Vero Live is committed to maintaining a safe and positive environment through strict content review and management. Our platform oversees user-generated content (UGC) to prevent misuse and ensure a high-quality experience for all users.
Allowed Content
Vero Live enables users to engage in live streaming, chats, forums, voice interactions, and other activities. Through these features, users can create, upload, send, or store various types of content, including text, images, audio, code, apps, and other materials (“User Content”). Additionally, users can enhance their content with Vero Live’s tools, such as stickers, music, graphics, and virtual items. However, the opinions and expressions shared by users, including those conveyed through virtual gifts, are their own and do not reflect Vero Live’s views.
Content Moderation & Enforcement
We employ a combination of advanced technology and a dedicated moderation team to monitor and review content for inappropriate or harmful activity. Our system detects and addresses content violations that may negatively impact the community. When violations occur, we take appropriate action, such as content removal, feature restrictions, account suspensions, or, in severe cases, reporting to law enforcement to safeguard our users.
To create an account on Vero Live, you’ll need to provide basic details, such as a username and password.
You are solely responsible for maintaining the confidentiality of your account information, securing access to your device, and all activities carried out under your account. Ensure that the information you provide during registration and any updates remains accurate, current, and complete.
We also offer login and registration through certain third-party services. If you choose this option, your information will be processed according to their respective privacy policies. For details on how Vero Live collects, uses, and shares data when linking third-party accounts, please refer to our Privacy Policy.
Vero Live reserves the right to deactivate accounts at its sole discretion, including in cases of terms violations, actions that negatively impact our Services, infringe on third-party rights, or breach applicable laws and regulations.
If you wish to delete your account, please contact us at emad.adwan@gmail.com. Once your account is deleted, it cannot be restored, and all associated content and data will be permanently removed.
Vero Live cares about your privacy. Please check our Privacy Policy for details on how we handle your personal information, and how you can control your online privacy when you use the Services.
When using Vero Live, you must comply with these Terms of Service, our Community Guidelines, and all applicable laws and regulations. By accessing our Services, you agree not to:
Create, upload, share, or store any content that is false, illegal, infringing, defamatory, obscene, pornographic, invasive of privacy, harassing, abusive, or otherwise inappropriate.
Impersonate others, misrepresent affiliations, access accounts without authorization, or engage in deceptive behavior.
Insult, harass, harm, or deceive other users, or collect personal data without proper consent.
Tamper with security features, remove copyright notices, or bypass restrictions preventing unauthorized use or copying of content.
Reverse engineer, decompile, or disassemble any part of the Services, unless expressly allowed by law.
Modify, adapt, translate, or create derivative works based on the Services without permission.
Disrupt the platform or other users’ experiences, including spreading malware, spyware, or other harmful software.
Alter or obscure identifiers to conceal the origin of any User Content.
Interfere with the Services, linked networks, or violate network rules, causing disruptions or harming platform functionality.
Bypass content filters or attempt to access restricted areas of the Services.
Use the Services for illegal purposes or in violation of intellectual property, privacy, or data protection laws.
Failure to comply may result in content removal, account suspension, or other enforcement actions at Vero Live’s discretion.
Vero Live owns all content provided through its Services, including text, images, graphics, audio, video, and other materials, which are protected by copyright, trademark, and other intellectual property laws. This Agreement does not grant you any rights to use Vero Live’s intellectual property.
By uploading or sharing live stream content or other materials in publicly accessible areas of Vero Live, you grant Vero Live and its authorized partners a free, perpetual, worldwide license to use your content without requiring additional permission or compensation. This license allows Vero Live to use, copy, modify, adapt, publish, translate, edit, delete, create derivative works, distribute, display, and integrate your content with other media, technologies, or formats, whether existing or developed in the future.
Definition and Scope of Virtual Goods
Vero Live offers a range of virtual goods and services, which can be purchased using in-app virtual currency (e.g., coins or diamonds). These items include but are not limited to:
• Virtual gifts (for streamers or users);
• Animated effects, bullet chat styles, and room decorations;
• Temporary features or subscription-based perks (e.g., badges, visibility boosts);
• Other digital content or customized services provided by the platform.
All virtual goods are usable only within Vero Live, have no monetary value, and cannot be transferred, exchanged, or withdrawn for cash.
Purchase and Payment Process
You may make in-app purchases through Apple App Store, Google Play, or other approved channels. All transactions are processed by third-party payment providers. Vero Live does not directly store your payment credentials.
• Upon successful payment, virtual currency will be automatically credited to your account;
• Please verify your account details before making a purchase—Vero Live is not liable for user errors;
• You may view payment records under “Account > Order History” and should report issues promptly to support.
Rules for Using Virtual Items
• Some virtual items may have an expiration period and will become invalid after the stated duration;
• If your account is suspended due to violations, unused virtual goods may be forfeited without compensation;
• Gifting is considered a voluntary, final action—the platform does not intervene in disputes related to gift usage.
Refund Policy
Due to the nature of digital goods, all in-app purchases are non-refundable once delivered, except under the following circumstances:
• Duplicate charges caused by system error or platform malfunction;
• Other refund rights clearly required by applicable law.
If the purchase was made via Apple or Google, refunds must be requested through the respective platform, according to their policies. Vero Live cannot directly process such refunds.
Platform Adjustments and Disclaimer
Vero Live reserves the right to update, rename, reprice, or modify virtual items and features as part of ongoing operations. We will notify users of major changes via announcements or version updates.
The platform shall not be held liable for:
• Losses due to compromised accounts caused by user negligence;
• Damages resulting from unauthorized third-party tools or plug-ins;
• Inaccessibility of virtual items due to account suspension or enforcement actions.
Note：Virtual goods and virtual currency are non-transferable and non-inheritable. Upon account deletion, these assets are permanently forfeited.
Supported Payment Channels
In-app purchases on Vero Live are processed through third-party payment providers, including but not limited to:
• Apple App Store (for iOS users);
• Google Play Billing (for Android users);
• Other officially authorized regional payment gateways.
Users must adhere to the payment policies of the respective platforms. The transaction status is determined by the outcome provided by the payment processor.
Transaction Records and Invoicing
Users can view all top-up, purchase, and subscription records under “Account > Order History” within the app. If applicable, invoices may be issued by the payment platform or its affiliates, in accordance with the local tax regulations of your region.
If you have concerns about payment amounts, billing details, or deductions, you should first review your in-app transaction log and then contact our customer support for assistance if needed.
Payment Failure Handling
If you experience issues such as failed payments, delayed crediting of virtual items, or transaction errors, we recommend the following steps:
Check for temporary interruptions due to network instability or scheduled maintenance;
Confirm the status of your payment method or third-party wallet;
If the issue persists, take a screenshot of the order and contact our customer support team.
We will investigate and respond within a reasonable timeframe to help resolve issues such as failed top-ups or duplicate charges.
Transaction Disputes and Fraud Prevention
If disputes arise between you and a third-party payment platform (e.g., regarding unauthorized charges or denied refunds), Vero Live will cooperate by providing necessary transaction logs or technical documentation, but will not directly mediate external payment conflicts.
We reserve the right to take enforcement actions—such as suspending accounts or freezing assets—against accounts involved in abnormal activity, excessive chargebacks, or suspected fraud.
Overview of Subscription Services
To enhance the user experience, Vero Live may offer paid subscription services, which may include:
• Exclusive badges or user titles;
• Boosted content visibility or featured placements;
• Ad-free experience or early access to new features;
• Other premium benefits introduced periodically by the platform.
The duration, pricing, and benefits of each subscription tier will be clearly stated at the point of purchase. The platform reserves the right to modify subscription plans at any time.
Auto-Renewal Policy
If you subscribe via Apple App Store, Google Play, or other platforms, your subscription will automatically renew before the end of each billing cycle:
• The system will attempt to charge your account within 24 hours prior to the current period's expiration;
• Upon successful payment, your subscription will be extended automatically;
• In case of payment failure, the system may retry charging within the next few days.
You can cancel auto-renewal at any time through your Apple or Google account settings. Cancellation will stop the next billing cycle, but current subscription benefits will remain active until expiration.
Free Trials and Promotional Offers
Some subscription services may include limited-time free trials or discounted introductory pricing. At the end of the trial, you will be automatically billed at the standard rate unless the subscription is canceled before the trial expires.
Specific promotional terms will be displayed in-app or in related announcements.
Refund Policy and Support
Once a subscription is activated, it is considered used and non-refundable. However, refunds may be requested under the following conditions:
• System error or duplicate charges;
• Automatic renewal occurred despite a timely cancellation by the user.
Please note: If you subscribed via Apple or Google, you must request a refund through their respective systems. Vero Live does not handle refunds outside of these platforms.
Prohibited Content Categories
To ensure a safe and respectful community, Vero Live strictly prohibits the posting or sharing of the following types of content (including but not limited to):
• Content that violates laws or regulations (e.g., gambling, violence, drugs, terrorism, political extremism);
• Pornographic, explicit, or age-inappropriate materials;
• Hate speech, discrimination, insults, defamation, or incitement of hostility;
• Infringement of intellectual property rights, image rights, privacy, or reputation of others;
• Misinformation, scams, unauthorized advertising, malicious links, or misleading promotions;
• Use of the platform for unlawful transactions, virtual currency exchanges, gambling, or money laundering.
Reporting and Moderation
Users who encounter suspected violations may:
• Use the in-app report feature to submit details, screenshots, or descriptions;
• Contact customer support for manual investigation requests.
Vero Live uses a combination of AI detection and human moderation to review and process content reports. We strive to respond in a timely manner and take appropriate actions based on severity.
Enforcement Actions
Depending on the nature, frequency, and impact of the violation, Vero Live may take one or more of the following actions:
• Remove or block offending content;
• Restrict features (e.g., mute, disable comments, suspend streaming);
• Temporarily or permanently suspend the user account;
• Confiscate earnings, freeze virtual assets;
• Cooperate with law enforcement and disclose information as required by law.
We reserve the right to take immediate enforcement actions without prior notice to ensure community integrity.
Appeals and Review
If you believe your content or account has been penalized in error, you may submit an appeal via customer support. You must provide valid identification and relevant supporting materials.
We will review the case within a reasonable timeframe and notify you of the outcome. Abuse of the appeals process (e.g., malicious or repetitive claims) may result in a suspension of your appeal privileges.
Vero Live reserves the right to revoke your access to the Services, including the ability to upload User Content, at any time and without prior notice. This may occur if: (a) you violate this Agreement or any applicable laws; (b) you misuse or engage in dishonest activity on the platform; or (c) technical or business circumstances prevent us from continuing to provide the Services.
If you are dissatisfied with (i) the Services, (ii) any part of these Terms, (iii) Vero Live’s operations, or (iv) any content on the platform, your sole remedy is to delete your account and discontinue use of the Services.
By using Vero Live, you acknowledge that you do so at your own risk.
Vero Live does not guarantee that the Services will meet your expectations or always function without interruptions, delays, or errors. The Services are provided "as is", without any express or implied warranties regarding performance, availability, or reliability. We are not responsible for the accuracy, security, timeliness, or completeness of the Services, nor for any consequences resulting from their use.
Vero Live does not verify or guarantee the accuracy of external links provided within the platform. We are not liable for the content of third-party websites or any damages that may arise from accessing them. Since we do not control these external sites, we bear no responsibility for their content or functionality.
Additionally, Vero Live is not liable for disruptions caused by force majeure events or circumstances beyond our control. However, we will make reasonable efforts to minimize any adverse impact on users.
This Agreement is governed by the laws of Singapore, without regard to conflict of law principles. Any disputes arising from or related to this Agreement, including issues of breach, termination, or validity, shall be settled through arbitration under the Singapore International Arbitration Centre (SIAC) rules in effect at that time, which are incorporated by reference into this clause.
For inquiries related to legal actions, disputes, or document requests concerning yourself or other users, you must follow the appropriate legal procedures. All such requests should be directed to Vero Live at emad.adwan@gmail.com.
We may update this Agreement periodically due to service improvements or legal changes. When significant modifications occur, we will make reasonable efforts to notify users, such as by posting an update on the Vero Live platform. However, it is your responsibility to review the Agreement regularly. Continued use of the Services after updates signifies your acceptance of the revised terms. If you disagree with any changes, you must discontinue use of the Services.
This Agreement constitutes the entire agreement between you and Vero Live, superseding all prior agreements, whether written or oral.
If any provision is found unenforceable by a court or authority, the remainder of the Agreement will remain in effect.
Section headings are provided for convenience and do not affect the interpretation of this Agreement.